FAQ
Q: What is your return policy?
A: Our return policy allows for returns within 7days of purchase for most items. Items must be in their original condition and packaging. Some items, such as personalized or custom-made items, may will be eligible for return. Please refer to our full return policy for more details.
Q: What payment methods do you accept?
A: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.
Q: How long does shipping take?
A: Shipping times can vary depending on the item and your location. In general, most items are shipped within 1-2 business days and can take anywhere from 3-7 business days for delivery. Some items may have longer shipping times, which will be indicated on the product page.
Q: Do you offer international shipping? A: Yes, we offer international shipping to many countries. Shipping rates and times vary depending on the destination country. We offer international shipping to some destinations and will make that determination on a case by case basis based on cost of shipping.
Q: Can I cancel my order?
A: You can cancel your order within 24 hours of placing it. After that, we cannot guarantee that we will be able to cancel your order before it has shipped. Please contact customer service as soon as possible if you need to cancel your order.
Q: What if I receive a damaged or defective item?
A: If you receive a damaged or defective item, please contact customer service immediately. We will work with you to replace the item or provide a refund.
Q: How do I track my order?
A: Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track your order on our website or on the carrier's website.
Q: Do you offer discounts or promotions?
A: Yes, we offer discounts and promotions throughout the year. You can sign up for our newsletter to receive notifications about upcoming sales and promotions. Additionally, we offer discounts for new customers and for customers who refer their friends.